Standard engagement
AI Customer Support Agent
Triages every ticket, drafts every reply, escalates the hard ones.
A support agent wired into Intercom, Zendesk, Help Scout, or Freshdesk. It tags incoming tickets, drafts a first response grounded in your help center + past resolutions, escalates anything outside its confidence band, and learns from every reply your team sends. Cuts first-response time by 60–80% without firing your support team.
from $2,200
3 weeksIntercomZendeskHelp ScoutFreshdeskOpenAIAnthropic
What ships during the engagement.
Ticket classifier (category + priority + sentiment)
Draft generator grounded in your help center + past resolved tickets
Confidence-based routing: auto-send / suggest / escalate
What you walk away with.
- Auto-triage and tagging on every inbound ticket
- Draft replies for human review (or auto-send for low-risk categories)
- Confidence scoring with escalation when low
“They scoped, shipped, and operated our RAG pipeline in twelve days. Citation accuracy on our eval set landed at 92%, and ongoing tuning costs us less than a Slack seat.”
- Will it auto-send replies?
- Only for categories you whitelist (password reset, shipping ETA, etc). Everything else drafts for human review.
- What if our help docs are bad?
- The agent will tell you which articles are stale, missing, or too short. Most clients use the gap report to fix their docs in the first month.
Want to scope AI Support Agent?
A short call to confirm fit and timeline.