Customer Feedback Router
Intercom + Zendesk + email → deduped, categorized Linear tickets with frequency counts.
Replaces a part-time role. Customer feedback from every channel gets pulled in, deduped, categorized by an LLM, and turned into Linear tickets with frequency counts. PMs get a weekly digest. Three weeks to ship.
Concrete artifacts you keep.
Every line below ships during the engagement. No “TBDs”, no slide-deck hand-waving — working code, written docs, and dashboards your team owns.
The outcome, not just the output.
- One pane of glass for customer feedback
- Dedup + clustering so the same complaint isn't 8 tickets
- Frequency-weighted ticket priority (not gut feel)
- PMs spend zero time grooming this manually
How the engagement runs.
Connect + ingest
Wire connectors, set up storage, build initial taxonomy with you.
Categorize + dedup
LLM categorization pipeline, embedding-based dedup, cluster review UI. Backfill 90 days of feedback.
Linear + digest
Linear sync, weekly digest, PM training. Two weeks of post-launch tuning included.
See the artifact, not the marketing.
Real shape, redacted content. Pick a tab to preview what ships.
Twelve-page audit excerpt: scope, methodology, findings ranked by impact, and a prioritized fix list. Redacted.
Sample provided after intro call · ask sage@sageideas.dev
Money-back if you're not happy in week 1
Reset the engagement before momentum builds. No invoices to dispute, no awkward email.
Async-first, weekly demos, no surprises
You see exactly what shipped each week. No status meetings to attend, no reports to chase.
Code is yours from day 1 — no lock-in
Your repo, your infra, your accounts. We work in your stack. You can take the work in-house at any time.
“Cut our flake rate from 12% to 0.4% in three weeks. The eval suite caught two regressions on day one of running in CI.”
Common questions
- How does dedup work?
- Embeddings + a clustering threshold + a human-tunable merge UI. False merges are a feature, not a bug — you can split.
- Doesn't the LLM hallucinate categories?
- Categorization is constrained to your taxonomy (a closed set). New categories get flagged for human review before adoption.
Ready to scope Feedback Router?
A 30-minute call to confirm fit, scope, and timeline. No pressure, no slides.
Average reply: 3 hours, business days