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Services / build / automation
Customer Feedback Router
Intercom + Zendesk + email → deduped, categorized Linear tickets with frequency counts.Replaces a part-time role. Customer feedback from every channel gets pulled in, deduped, categorized by an LLM, and turned into Linear tickets with frequency counts. PMs get a weekly digest. Three weeks to ship.
service graph
Surface ⇄ System
- price
- from $6,500
- timeline
- 3 weeks
- cadence
- one-time
price
from $6,500
timeline
3 weeks
cadence
one-time
scope
One-time / fixed scope
IntercomZendeskLinearOpenAIpgvectorNotion
00// matrix position
Where this fits in the services matrix.
Every service page now names the buyer state, the commercial shape, and the next route. That keeps the catalog navigable instead of feeling like disconnected offers.
01 · best fit
Build automation with a fixed scope and written handoff.
02 · commercial shape
from $6,500 · 3 weeks · One-time / fixed scope
03 · route logic
Use the diagnostic or book a call to confirm fit before scope is written.
04 · decide
Not sure this is the right service? Run the route finder and get the matching path.
00B// system flow
The offer is a route, not a loose task list.
This diagram gives every service page a concrete operating model: intake, system design, implementation, proof, and handoff.
service operating path
Surface ⇄ System
Feedback Router flow
The diagram is intentionally simplified: it shows the buying logic and operating path, not a decorative fantasy architecture.
price
from $6,500
timeline
3 weeks
cadence
one-time
01// what you walk away with
The outcome, not just the output.
- 01One pane of glass for customer feedback
- 02Dedup + clustering so the same complaint isn't 8 tickets
- 03Frequency-weighted ticket priority (not gut feel)
- 04PMs spend zero time grooming this manually
02// scope
Concrete artifacts you keep — and what we leave out.
Working code, written docs, dashboards your team owns. We also list what this engagement deliberately does not cover, so scope is honest before you click.
// deliverables
- Connectors to Intercom + Zendesk + email + Slack #feedback channels
- LLM categorization + dedup pipeline
- Linear sync — tickets with frequency, sample quotes, customer tier
- Weekly PM digest (Notion / email / Slack)
- Admin UI to merge/split clusters and re-train
// not included
- Building your taxonomy from scratch (we co-design with you)
03// methodology
How the engagement actually runs.
- 1Week 1
Connect + ingest
Wire connectors, set up storage, build initial taxonomy with you.
ConnectorsTaxonomy specInitial ingest - 2Week 2
Categorize + dedup
LLM categorization pipeline, embedding-based dedup, cluster review UI. Backfill 90 days of feedback.
Categorization pipelineDedup serviceReview UI - 3Week 3
Linear + digest
Linear sync, weekly digest, PM training. Two weeks of post-launch tuning included.
Linear syncDigestTraining Loom
// track record
Receipts, not promises.
- 3 weeks
- Time to live
- 60–80%
- Dedup-ratio target
- after first month
04// questions
Common questions.
01How does dedup work?
Embeddings + a clustering threshold + a human-tunable merge UI. False merges are a feature, not a bug — you can split.
02Doesn't the LLM hallucinate categories?
Categorization is constrained to your taxonomy (a closed set). New categories get flagged for human review before adoption.
// engage
Ready to start Feedback Router?
A 30-minute call to confirm fit, scope, and timeline. No pressure, no slides.
automation system
From offer to operating system.
Customer Feedback Router is presented as a real engagement, not a generic service page: the surface, backend shape, delivery artifacts, and conversion path are all visible before the first call.
Scope Feedback Routerautomation system
Surface ⇄ System
- price
- from $6,500
- timeline
- 3 weeks
- tier
- A
price
from $6,500
timeline
3 weeks
tier
A
Living architecture
Scope ⇄ Ship
The page now exposes how the engagement moves from buyer pain to production artifact, then into measurement and next-step routing.
Scope Feedback Router- 01Connect + ingestWire connectors, set up storage, build initial taxonomy with you.
- 02Categorize + dedupLLM categorization pipeline, embedding-based dedup, cluster review UI. Backfill 90 days of feedback.
- 03Linear + digestLinear sync, weekly digest, PM training. Two weeks of post-launch tuning included.
Conversion path
Surface ⇄ System
01
Diagnose
Confirm the real automation constraint, current surface, and business goal before writing code.
02
Design the system
Turn the offer into screens, data, workflows, ownership boundaries, and a measurable delivery plan.
03
Ship the artifact
Deliver Feedback Router as working code, docs, dashboards, or launch assets your team can actually use.
04
Route the next move
Decide whether the work becomes a one-time delivery, a care plan, or a larger product build.
Proof assets
Real only
Asset slot
Service proof visual
Add a real screenshot, deliverable preview, or dashboard capture from a shipped engagement when approved.
Verified asset
Founder/operator photo
Real founder photo reinforcing principal-led delivery.
Asset slot
Client quote or logo
Add only permissioned testimonials or logos tied to this service category.