Services / operate / platform
Reliability Retainer
Own your alerting hygiene, run a quarterly chaos drill, ship a monthly scorecard.Monthly retainer for teams who shipped fast and now feel the cracks. We own alerting hygiene, run one chaos drill per quarter, and produce a monthly reliability scorecard with trend lines and action items.
price
$3,000/mo
timeline
Quarterly minimum
cadence
monthly
scope
Monthly retainer / cancel anytime
Where this fits in the services matrix.
Every service page now names the buyer state, the commercial shape, and the next route. That keeps the catalog navigable instead of feeling like disconnected offers.
Operate and improve an existing system every month.
$3,000/mo · Quarterly minimum · Monthly retainer / cancel anytime
Use the diagnostic or book a call to confirm fit before scope is written.
Not sure this is the right service? Run the route finder and get the matching path.
The offer is a route, not a loose task list.
This diagram gives every service page a concrete operating model: intake, system design, implementation, proof, and handoff.
service operating path
Surface ⇄ System
Reliability flow
The diagram is intentionally simplified: it shows the buying logic and operating path, not a decorative fantasy architecture.
price
$3,000/mo
timeline
Quarterly minimum
cadence
monthly
The outcome, not just the output.
- 01Alerting that's actionable, not noisy
- 02Quarterly chaos drills (you stay practiced)
- 03Monthly reliability scorecard
- 04Trend on MTTR, error budget, alert fatigue
Concrete artifacts you keep — and what we leave out.
Working code, written docs, dashboards your team owns. We also list what this engagement deliberately does not cover, so scope is honest before you click.
- Monthly alerting hygiene pass (kill noisy, sharpen actionable)
- Quarterly chaos drill (game day, scenarios, retrospective)
- Monthly scorecard: MTTR, MTTD, error budget burn, alert volume
- On-call rotation review every quarter
- Slack channel for incident questions
- 24/7 on-call coverage (you own the rotation; we own the practice)
Receipts, not promises.
- 4
- Chaos drills/year
- 12
- Scorecards/year
Common questions.
01What's a chaos drill look like?
Ready to start Reliability?
A 30-minute call to confirm fit, scope, and timeline. No pressure, no slides.
platform system
From offer to operating system.
Reliability Retainer is presented as a real engagement, not a generic service page: the surface, backend shape, delivery artifacts, and conversion path are all visible before the first call.
Scope Reliabilityprice
$3,000/mo
timeline
Quarterly minimum
tier
C
Living architecture
Scope ⇄ Ship
The page now exposes how the engagement moves from buyer pain to production artifact, then into measurement and next-step routing.
Scope Reliability- 01Monthly alerting hygiene pass (kill noisy, sharpen actionable)A concrete artifact that moves from strategy into production ownership.
- 02Quarterly chaos drill (game day, scenarios, retrospective)A concrete artifact that moves from strategy into production ownership.
- 03Monthly scorecard: MTTR, MTTD, error budget burn, alert volumeA concrete artifact that moves from strategy into production ownership.
- 04On-call rotation review every quarterA concrete artifact that moves from strategy into production ownership.
Conversion path
Surface ⇄ System
01
Diagnose
Confirm the real platform constraint, current surface, and business goal before writing code.
02
Design the system
Turn the offer into screens, data, workflows, ownership boundaries, and a measurable delivery plan.
03
Ship the artifact
Deliver Reliability as working code, docs, dashboards, or launch assets your team can actually use.
04
Route the next move
Decide whether the work becomes a one-time delivery, a care plan, or a larger product build.
Proof assets
Real only
Asset slot
Service proof visual
Add a real screenshot, deliverable preview, or dashboard capture from a shipped engagement when approved.
Verified asset
Founder/operator photo
Real founder photo reinforcing principal-led delivery.
Asset slot
Client quote or logo
Add only permissioned testimonials or logos tied to this service category.