Support Deflection Layer
Tier-1 answers with citations. Clean handoff. Eval loop you trust.
Sits in front of human support. Answers tier-1 questions with citations to your docs/knowledge base. Escalates cleanly with full context when it can't. We own the eval loop so it doesn't lie. Four weeks.
Concrete artifacts you keep.
Every line below ships during the engagement. No “TBDs”, no slide-deck hand-waving — working code, written docs, and dashboards your team owns.
The outcome, not just the output.
- Measurable deflection on tier-1 tickets
- Citations on every answer (auditable)
- Clean handoff to humans with full context
- Eval suite that catches drift before customers do
How the engagement runs.
Baseline + ingest
Profile your current tier-1 volume, ingest knowledge sources, agree on success metric.
Answer + escalate
Citation-first answer flow, confidence routing, clean handoff to human queue.
Evals + dashboard
Eval suite, admin dashboard, A/B harness against current tier-1.
Soft launch + tune
Limited rollout, 30 days of tuning, runbook + on-call training.
See the artifact, not the marketing.
Real shape, redacted content. Pick a tab to preview what ships.
Twelve-page audit excerpt: scope, methodology, findings ranked by impact, and a prioritized fix list. Redacted.
Sample provided after intro call · ask sage@sageideas.dev
Money-back if you're not happy in week 1
Reset the engagement before momentum builds. No invoices to dispute, no awkward email.
Async-first, weekly demos, no surprises
You see exactly what shipped each week. No status meetings to attend, no reports to chase.
Code is yours from day 1 — no lock-in
Your repo, your infra, your accounts. We work in your stack. You can take the work in-house at any time.
“Cut our flake rate from 12% to 0.4% in three weeks. The eval suite caught two regressions on day one of running in CI.”
Common questions
- What's the deflection guarantee?
- No guarantee — anyone promising one is lying. We measure baseline and target a realistic lift (typically 25–45% in the first 90 days).
- How do you prevent it from lying?
- Citations are mandatory. Below confidence threshold = escalate. Eval suite runs on every change.
Ready to scope Support Deflection?
A 30-minute call to confirm fit, scope, and timeline. No pressure, no slides.
Average reply: 3 hours, business days